If this FAQ does not answer the question you are asking, please contact us here.
Also please refer to our Rental Terms and Conditions here.
Urban Spa currently has 3 accommodations. 2 of them are located in the heart of Troyes city centre: the 3 nuances de plaisir apartment can be rented since late 2016 and the Romantique Chic apartment since April 2019. The last one, the Évasion Nature has been available since February 2022 and is located at a 15 minutes walking distance (or 5 minutes by car) from Troyes city centre. It is also located at a quick 7-minute drive from the “Mc Arthur Glen” outlet stores.
The 3 nuances de plaisir and the Romantique Chic are located in Troyes city centre, very close from shops, bars and restaurants. They are very pleasant for activities and visits! The Évasion Nature is located at a 15 minutes walking distance from Troyes city centre and a 7-minute drive from the “Mc Arthur Glen” outlet stores. There are stores in the neighbourhood (3-minute walk), a market with local farmers and restaurants nearby.
The two apartments located in Troyes city centre, 3 Nuances de Plaisir and Romantique Chic, do not have a private parking space.
Before arrival, Urban Spa sends useful information about nearby parking facilities and possible free parking areas.
Évasion Nature has a private parking space.
Each of our three apartments has a fully private wellness area for the entire stay, including a two-person whirlpool bath.
Romantique Chic and Évasion Nature also feature a two-person infrared sauna. 3 Nuances de Plaisir does not have a sauna.
To respect the neighbourhood, the use of the whirlpool jets is subject to the permitted times indicated in the apartment. Guests may still enjoy a warm bath outside these times without activating the jets.
“Jacuzzi” is a brand name. Urban Spa's three apartments are equipped with large indoor two-person whirlpool baths with massaging air and water jets.
Unlike a traditional outdoor hot tub in which the water remains in place and is treated continuously, each Urban Spa whirlpool bath is emptied after every stay, then cleaned, disinfected, rinsed and dried. The jets and internal pipework also receive regular specialist cleaning.
To respect the neighbourhood, the use of the jets is restricted to the permitted times indicated in the apartment, although guests may enjoy a warm bath without the jets outside those times.
NO. Smoking and vaping are strictly prohibited inside the apartments, including by an open window. This rule protects fire safety, the accommodation and future guests.
In the event of a breach, additional cleaning, deodorising or compensation costs may be charged in accordance with the Rental Terms and Conditions. Guests must leave the apartment to smoke or vape.
NO. None of our three apartments is accessible to people with reduced mobility.
For 3 Nuances de Plaisir, the entrance is located on the second and top floor, through the door on the right, followed by a private staircase leading to the third floor.
Romantique Chic is located on the ground floor, but the apartment is not accessible to people with reduced mobility.
Évasion Nature is located on the first floor and the building has a lift, but the apartment is not accessible to people with reduced mobility.
3 Nuances de Plaisir: check-in from 5pm and check-out until 11.30am. OPTIONAL: early check-in from 3.30pm and late check-out until 2pm.
Romantique Chic: check-in from 5.30pm and check-out until 12 noon. OPTIONAL: early check-in from 4pm and late check-out until 2.30pm.
Évasion Nature: check-in from 3.30pm and check-out until 11am. OPTIONAL: early check-in from 2.30pm and late check-out until 1pm.
Several optional services may be available when booking:
- Early check-in and late check-out
- Romantic Package with rose petals and realistic LED candles
- Urban Spa Cancellation Option
- Professional photo shoot
- Massage provided by an external professional partner
The exact early check-in and late check-out times depend on the apartment selected and are displayed during the booking process.
Absolutely not! Your stay at Urban Spa is not meant for you to clean. However, in order to prevent abuses, we indicate in our terms that the apartment should be left as clean as possible. It should be clean with no dirty dishes or trash everywhere. It is time for you to relax!
Check-in and check-out are self-service.
Before the stay, Urban Spa sends the useful arrival instructions by email and/or text message. Access to the accommodation is provided using a secure key box.
On departure, please make sure that the equipment is switched off, lock the accommodation and return the keys to the key box according to the instructions provided.
A €400 security deposit is required by credit-card pre-authorisation, normally three days before arrival. This is a temporary guarantee and is not a standard payment.
It is required because the apartments contain valuable equipment and to cover serious damage, missing items or breaches of the house rules.
In the event of a problem, Urban Spa will contact the guest and seek an amicable solution whenever possible before any amount is charged.
Cash deposits are not accepted. The security deposit must be successfully authorised before access details can be provided.
An inventory and condition report are prepared before arrival and form part of the rental documentation.
Guests have two hours after the scheduled arrival time to report any difference or problem in writing by email or text message.
After departure, the accommodation, equipment and inventory are checked. If damage, a missing item or another issue is identified, Urban Spa contacts the guest to understand what happened and seek an appropriate solution.
The apartments are private but do not worry, our staff is always available. Nicolas, the owner can help you at any time if needed. In case of emergency or incident, we provide you with a sheet mentioning the number you should call.
YES. A booking may be cancelled under the applicable cancellation terms. The date and time at which Urban Spa receives the cancellation email determine which conditions apply.
STANDARD CANCELLATION TERMS:
More than 31 days before arrival: all sums already paid are refunded within a maximum of 15 days, except for actual transaction fees borne by Urban Spa and not refunded by the payment provider.
Between 15 and 31 days inclusive before arrival: Urban Spa retains or charges 65% of the total booking amount.
Between 0 and 14 days inclusive before arrival: the full booking amount remains due.
Accommodation services provided on a specific date or during a specific period do not benefit from a statutory right of withdrawal, pursuant to Article L. 221-28, 12° of the French Consumer Code.
URBAN SPA CANCELLATION OPTION:
The Urban Spa Cancellation Option is an optional commercial service offered directly by Urban Spa. It is not an insurance contract.
When this option has been selected at the time of booking, the booking may be cancelled for any reason without supporting documents, provided that the cancellation email is received by Urban Spa at least 73 hours before the scheduled arrival time.
When these conditions are met, 100% of the sums paid directly to Urban Spa are refunded. This includes the accommodation price, Urban Spa options, tourist tax and the price of the Urban Spa Cancellation Option itself.
Only actual transaction fees borne by Urban Spa and not refunded by the payment provider may be deducted. Services provided or organised by external partners, including massages and photo shoots, are not covered by this option.
Less than 73 hours before the scheduled arrival time, the Urban Spa Cancellation Option no longer provides a refund and the standard cancellation terms apply.
The option cannot be selected for a booking paid wholly or partly with an Urban Spa gift card or gift voucher. Special non-cancellable and non-refundable rates remain subject to the specific terms displayed at the time of booking.
The complete cancellation terms are available in our Rental Terms and Conditions.
YES. Discounts may be applied automatically depending on the date, demand and length of stay, including selected last-minute dates, quieter dates and stays of two nights or more.
After a stay, Urban Spa may also provide a €20 discount for a future direct booking.
A discount may be available when two or three apartments are booked together, subject to prior confirmation.
Discounts and promotional offers cannot normally be combined. Other temporary offers may be made available during the year.
Bookings and stays at Urban Spa are reserved for adults.
The only possible exception is a child under the age of 3, provided that the child is declared before the stay and included in the rental agreement.
An additional fee of €19 per stay applies. A travel cot and a high chair can be provided on request.
No other undeclared person is allowed, and pets are not permitted.
YES. Urban Spa uses Beds24 as its secure booking system and Stripe to process card payments, including 3D Secure authentication when required.
For a card booking, 65% of the final booking amount is charged when the booking is made and the remaining 35% is charged automatically four days before arrival. When a booking is made less than four days before arrival, the full amount is due immediately.
The final amount may include the accommodation, tourist tax, selected Urban Spa options and the Urban Spa Cancellation Option when chosen.
Payment and booking data are processed by the relevant service providers in accordance with their applicable security and data-protection requirements.
Do not hesitate to contact us via email: contact@urban-spa.fr
Or call us at: +33 07.84.95.03.73